Common Issues
Quick solutions to frequently encountered problems.
?I can't log in to my account
?
I can't log in to my account
Try these solutions:
- Double-check your email address for typos
- Make sure Caps Lock is off when entering your password
- Try resetting your password using the "Forgot Password" link
- Clear your browser cache and cookies
- Try logging in from an incognito/private browser window
?My profile picture won't upload
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My profile picture won't upload
Common causes and fixes:
- File size too large - compress your image or use a smaller file
- Unsupported format - use JPG, PNG, or WebP only
- Slow internet connection - try again with a stronger connection
- Browser issue - try uploading from a different browser
?My links aren't showing on my profile
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My links aren't showing on my profile
Check these settings:
- Make sure the link toggle is turned ON (green) in your dashboard
- Verify the link URL starts with https://
- Check that you clicked "Save" after adding the link
- Refresh your profile page to see updates
?My theme changes aren't saving
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My theme changes aren't saving
Try these steps:
- Click the "Save" button after making changes
- Wait for the "Saved!" confirmation message
- Clear your browser cache and reload your profile
- Try a hard refresh (Ctrl+F5 on Windows, Cmd+Shift+R on Mac)
?File upload keeps failing
?
File upload keeps failing
Possible solutions:
- Check your file size - max 10MB for free accounts
- Verify file type - we support PDF, JPG, PNG, DOC, DOCX
- Try a different browser
- Check your internet connection stability
- Disable browser extensions temporarily
?I didn't receive the verification email
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I didn't receive the verification email
What to do:
- Check your spam/junk folder
- Wait 5-10 minutes - sometimes emails are delayed
- Click "Resend Email" on the verification page
- Make sure you entered the correct email address
- Add noreply@itz.me to your email contacts